L192 has been known to be the best shopping platform in Cambodia, serving hundreds of thousands of online shoppers since 2010. Being the very first pioneer of Cambodia online platform, we have gained enormous support from our customers and became the most trusted online shopping platform whose sole purpose is to deliver the best customer service, fulfillment and after-sales services.
Fees in summary
| Fees | Description | Fees |
| Sales commission | PLATFORM and operators share this fee for their technology and labor, respectively. | 15% |
| Unit handling | Operator charges this fee for checking, picking, packing orders. | $0.25/unit |
| Unit pickup | Driver charges this fee for driving to SELLER’s site and pick up the order SELLER prepares for the buyer. | $0.3/unit |
| Inventory storage | Operator charges this fee as they maintain storage facilities. This fee is applicable if SELLER stores products at PLATFORM’s facilities. | $0.5/cubic meter/day |
| Inventory processing | Operator charges this fee because they unpack the shipment, verify the dimensions and weight of each product, label each unit, and store each unit on shelves. PLATFORM posts this charge when operators successfully process the shipment. This fee is applicable if SELLER stores products at PLATFORM’s facilities. | $0.05/unit |
| Inventory removal | Operator charges this fee because they collect all the units from shelves, pack the units, and send them to SELLER. PLATFORM posts this charge when operators successfully process the removal. This fee is applicable if SELLER stores products at PLATFORM’s facilities. | $0.05/unit |
| Product return | In the case that the buyer returns SELLER’s product because of defects, quality, or mismatch, PLATFORM charges SELLER the amount equal to the unit sales and the delivery (e.g., $10 + $1.1). The reason is that we refund the full amount including delivery to the buyer. | Unit price + delivery cost |
| CPM of advertising | Cost of displaying SELLER ads one thousand times | $0.2 CPM |
See the following tables for the fee details and disbursement structure.
Sales charges and disbursement structure are applicable if there are any sales.
| ORDER | PLATFORM charges | PLATFORM disburses to operator for processing | PLATFORM disburses to operator for handling | PLATFORM disburses to drivers for pickup | PLATFORM disburses to SELLER | PLATFORM disburses to drivers for delivery |
| Unit sales + Delivery e.g., $10 + $1.1 | 5% of unit sales $0.5 (VAT included) | 10% of unit sales* $1 | $0.25 per sold unit $0.25 | $0.3 per unit sold $0.3 | 85% of unit sales – $0.25 – $0.3 $7.95 | 95% of delivery $1.045 |
* 10% if the unit price exceeds $100.
Non-sales charges and disbursement structure are applicable if SELLER has inventory at PLATFORM’s facilities.
| Non-sales charges | Description | PLATFORM charges | PLATFORM disburses to warehouse operator |
| Inventory Storage $0.5/cubic meter/day | PLATFORM posts this charge at the end of each day. | 5% $0.025/cubic meter/day (VAT included) | 95% $0.425/cubic meter/day |
| Inventory Processing $0.05/unit | Operators unpack the shipment, verify the dimensions and weight of each product, label each unit, and store each unit on shelves. PLATFORM posts this charge when operators successfully process the shipment. | 5% $0.0025/unit (VAT included) | 95% $0.0475/unit |
| Inventory Removal $0.05/unit | Operators collect all the units from shelves, pack the units, and send them to SELLER. PLATFORM posts this charge when operators successfully process the removal. | 5% $0.0025/unit (VAT included) | 95% $0.0475/unit |
Product return charges can be rare and are applicable if buyers return products after the grace return period with a strong claim and evidence.
| Product Return e.g., 10$ + $1.1 (delivery) | In the case that the buyer returns SELLER’s product because of defects, quality, or mismatch, PLATFORM charges SELLER the amount equal to the unit sales and the delivery (e.g., $10 + $1.1). The reason is that we refund the full amount including delivery to the buyer. | 100% + delivery | 0% |
Advertising is applicable if SELLER chooses to boost visibility of their products on platforms at various ad placements.
| Description | PLATFORM charges | |
| CPM impression | Cost of displaying SELLER ads one thousand times | $0.2 |
We have the right to make any changes
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